OFFICIAL WEBSITESLIPKNOT TOUR VIP
FESTIVAL VIP PROGRAMTRAVEL PROGRAMFRIDAY EXCURSIONS

KNOTFEST VIP PROGRAM

“ALL OUT LIFE” ROCKSTAR
FOR A DAY EXPERIENCE

$10,000 USD for a group of up to 10 people + tax & fees
  • Enjoy your own private production trailer, complete with a cooler stocked with your group’s personal rider of pre-selected food, snacks, and beverages, including a complimentary bottle of Slipknot’s No. 9 Whiskey*
  • Access to the exclusive “All Out Life” VIP viewing area at an elevated platform by FOH with an unparalleled view of the main stage
  • Ten autographed limited-edition lemon vinyl copies of the 1999 ‘Slipknot’ album signed by Slipknot band members**
  • Visit any of the VIP areas on site, including the “(sic)” VIP Lounge and its amenities, and the Maggot Pit GA+ area
  • Complimentary group visit to the Knotfest Museum accompanied by a dedicated tour guide
  • Ten Knotfest Essentials Kits**, which includes one Knotfest Iowa festival crossbody bag per kit, and your choice of additional merchandise items to complete your kit***
  • Private VIP Concierge to assist with your festival experience
  • Golf cart shuttling services throughout the festival
  • Commemorative laminate and lanyard
  • Dedicated VIP entrance lane into the festival
*You will have the opportunity to select your desired food, snacks and beverages before the festival.
**One per guest.
***We will contact you via email in the months before the festival with a link to select your additional merchandise items. Items will be shipped directly to your mailing address 1-2 weeks prior to the festival.

SOLD OUT

“(SIC)”
VIP LOUNGE

$515 USD + tax & fees
  • Dedicated VIP enhanced viewing area of the main stage
  • Unlimited access to a VIP Lounge with relaxed seating and shade, and upgraded restrooms
  • Visit the Slipknot Art-cade - play classic arcade and midway games with a Slipknot twist
  • Chance to win Slipknot art prints featuring designs and photography that span throughout the past 25 years, including an autographed grand prize for one lucky winner
  • Access to a complimentary No. 9 Whiskey tasting hosted by Cedar Ridge’s lead distiller
  • VIP-exclusive bar with drinks for purchase, featuring signature cocktails and an expanded beer & wine menu
  • One complimentary ticket to the Knotfest Museum
  • One Knotfest Essentials Kit, which includes one Knotfest Iowa festival crossbody bag, and your choice of additional merchandise items to complete your kit*
  • Dedicated official festival merchandise stand in the VIP area
  • Dedicated food vendors within VIP area
  • Commemorative laminate and lanyard
  • VIP Concierge, with festival amenities to maximize your on-site experience
  • Lockers and mobile charging units for rent (available on a first-come, first-served basis)
  • Dedicated VIP entrance lane into the festival
*We will contact you via email in the months before the festival with a link to select your additional merchandise items. Items will be shipped directly to your mailing address 1-2 weeks prior to the festival.

SOLD OUT

MAGGOT PIT
GA+

$300 USD + tax & fees
  • Be where the action is with unlimited access to an exclusive standing area with a great view of the main stage
  • Exclusive bar with drinks for purchase, featuring signature cocktails and an expanded beer & wine menu
  • One Knotfest Essentials Kit, which includes one Knotfest Iowa festival crossbody bag and your choice of additional merchandise items to complete your kit*
  • Access to upgraded restrooms
  • Commemorative laminate and lanyard
  • VIP Concierge, with festival amenities to maximize your on-site experience
*We will contact you via email in the months before the festival with a link to select your additional merchandise items. Items will be shipped directly to your mailing address 1-2 weeks prior to the festival.

KNOTFEST ESSENTIALS KIT

$90 USD + tax & fees
This merch bundle does not include a ticket to the festival, which must be purchased separately.
  • One Knotfest Iowa festival crossbody bag
  • Your choice of additional merchandise items to complete your kit*
*We will contact you via email in the months before the festival with a link to select your additional merchandise items. Items will be shipped directly to your mailing address 1-2 weeks prior to the festival.

KNOTFEST VIP PROGRAM
FREQUENTLY ASKED QUESTIONS

GENERAL

Q: When will I receive information about check-in?
A: More information about your VIP package will be emailed to you 3-5 days before the event, including the check-in location and schedule. 

Q: What happens if I don't hear from you via email?
A: Please check your junk or spam folder first. If you have not received an email 3 days before the event, please contact us at knotfestvip@superfan.live As the purchaser it is your responsibility to let us know if you have not received it from us a few days prior to the show.

Q: Is there a bag policy?
A: Yes. CLEAR bags made up of clear plastic, vinyl, or pvc, and no larger than 12" x 6" x 12" are allowed. Small clutch purses or fanny packs that are 6” x 9” or smaller do not need to be clear, but can have no more than one pocket. All bags will be searched before entry.

Q: What is the “All Out Life” Rockstar For A Day Experience?
A: The “All Out Life” Rockstar For A Day Experience includes an exclusive production trailer that includes your own personal rider, access to the enhanced viewing for the main stage, a complimentary ticket into the Knotfest Museum, VIP merchandise and more! You will be sent more information about the location of the pre-show lounge prior to the event! 

Q: What is the “(SIC)” VIP lounge?
A: The “(SIC)” VIP lounge is an exclusive area that includes enhanced viewing for the main stage, a complimentary ticket into the Knotfest Museum, VIP merchandise and more! You will be sent more information about the location of the pre-show lounge prior to the event! 

Q: Does my Knotfest package or program give me access backstage?
A: None of the packages or programs include backstage access. 

Q: What is the Maggot Pit GA+?
A: The Maggot Pit GA+ is an exclusive standing section built in front of the stage, providing a great view of the show! 

Q: Where is Knotfest Iowa 2024 being held?
A: Water Works Park in Des Moines, Iowa. 

Q: Is parking included in my package or program?
A: The venue of Knotfest Iowa 2024 (Water Works Park) has available parking and it is free however this is limited and not guaranteed. Please note this is not included as a feature in any package or program and is at the sole direction of the purchaser to organize a car park during the event. For further information on parking at the venue, please head here.  

Q: Can I bring my own camera?
A: Yes, standard point-and-shoot cameras, disposable cameras, and camera phones are acceptable during the concert. However, professional cameras with detachable lenses will not be permitted 

Q: The people attending the event with me are arriving late. How would they get their tickets, merchandise, and other inclusions?
A:
If members of your party are arriving late, please let us know by emailing us at knotfestvip@superfan.live. Please note that some parts of the programs and packages are time sensitive - it is your responsibility to ensure you are onsite at the scheduled times to receive all package inclusions. Information on timings will be sent out 3-5 days pre event. 

MERCHANDISE


Q: When will I receive my Knotfest Essentials Kit merchandise?

A: We will contact you via email in the months before the festival with a link to select your additional merchandise items. Items will be shipped directly to your mailing address 1-2 weeks prior to the festival. 

Q: Where can I keep my merchandise during the show?
A: Your Knotfest Essentials Kit merchandise will be shipped to you 1-2 weeks prior to the show, and we welcome you to bring it to the show! Please note, we do not have any storage for guest merchandise and you will need to keep merchandise on you or your person. We are not liable for any misplaced product. 

TICKETING


Q: Can I transfer my ticket?

A: No. All tickets and packages are non-transferable. We will require you to present identification on the day-of-show in order to access your package benefits.For extenuating circumstances, please contact customer support. 

Q: How do I get my tickets?
A: Tickets to the show will all be mobile unless otherwise specified. 

Q: Is there accessible seating available at Knotfest, Iowa 2024?
A: If you would like to inquire about accessible seating as part of the Knotfest VIP program, please reach out to us at the time of purchase at knotfestvip@superfan.live. 

Q: Is there a minimum age requirement for Knotfest, Iowa 2024?
A:
All guests, including adults and children of all ages, must have a valid ticket to enter.  All minors under the age of 18 must be accompanied by a ticket-holding adult. 

Q: Can I sell my Knotfest Iowa 2024 package?
A: No, unfortunately packages cannot be resold. Tickets that have been resold will not be valid.

Q: Is there a ticket purchase limit?
A: Yes. Purchase limits are EIGHT (8) tickets per order

Q: Can I refund my package if I change my mind about going to the show?
A: Unfortunately, all packages are non-refundable.

KNOTFEST TRAVEL PROGRAM

2-NIGHT HILTON HOTEL
& GA PACKAGE FOR 1

$799 USD + tax & fees
  • 2-night stay at the Hilton Des Moines Downtown (Check-In: 9/20/24, Check-Out: 9/22/24)
  • One King Bed Room, including free Wi-Fi
  • 1 GA festival pass for Knotfest Iowa
  • 1 Knotfest Iowa travel package merchandise gift
  • Exclusive fan event at the hotel on Friday evening - get to know your fellow Knotfest Iowa attendees!
  • Saturday morning breakfast to enjoy before heading onsite
  • Roundtrip airport shuttle transportation to and from the hotel
  • On-site VIP Concierge to assist with any of your travel needs

2-NIGHT HILTON HOTEL
& GA PACKAGE FOR 2 (ONE BED)

$999 USD + tax & fees
  • 2-night stay at the Hilton Des Moines Downtown (Check-In: 9/20/24, Check-Out: 9/22/24)
  • One King Bed Room for 2, including free Wi-Fi
  • 2 GA festival passes for Knotfest Iowa
  • 2 Knotfest Iowa travel package merchandise gifts
  • Exclusive fan event at the hotel on Friday evening - get to know your fellow Knotfest Iowa attendees!
  • Saturday morning breakfast to enjoy before heading onsite
  • Roundtrip airport shuttle transportation to and from the hotel
  • On-site VIP Concierge to assist with any of your travel needs

2-NIGHT HILTON HOTEL
& GA PACKAGE FOR 2 (TWO BEDS)

$999 USD + tax & fees
  • 2-night stay at the Hilton Des Moines Downtown (Check-In: 9/20/24, Check-Out: 9/22/24)
  • 2 queen-sized beds in one room, including free Wi-Fi
  • 2 GA festival passes for Knotfest Iowa
  • 2 Knotfest Iowa travel package merchandise gifts
  • Exclusive fan event at the hotel on Friday evening - get to know your fellow Knotfest Iowa attendees!
  • Saturday morning breakfast to enjoy before heading onsite
  • Roundtrip airport shuttle transportation to and from the hotel
  • On-site VIP Concierge to assist with any of your travel needs

KNOTFEST TRAVEL PROGRAM
FREQUENTLY ASKED QUESTIONS

Q: When will I find out my hotel details?
A: All information about hotel packages, including check-in time and location, will be emailed out 7-10 days before the event. We recommend checking your spam inbox for these emails as well. If you have not received this 7 days before the show, please contact us at knotfestvip@superfan.live. The information you provide at the time of purchase (name, email) will be the same information used for email contact and hotel check-in. Please make sure to provide an active email and phone number so that we can give you all of the information about your experience.

Q: What information do I require for check-in at the hotel?
A: The hotel will be given the names of the package purchaser as the lead guest. If you are an international visitor you must provide a passport to check in. For US nationals and residents, please ensure you provide an approved photo ID with you such as a driving license or passport. The hotel will also ask for a credit card at check-in in order to charge you directly for extras such as room service and other additional items. Do not worry! Your hotel room is fully paid for in advance, you will only be charged for extra items.

Q: How many people can stay in my hotel room?
A: The Knotfest Travel Program hotel rooms are sold as either a Single with 1 bed for 1 person, or a Double. If you are opting for a Double room, you can choose from either 1 bed for 2 people or 2 beds for 2 people.

Q: Do you have any larger group or family rooms?
A: Rooms are booked as one room with either a 1 bed or 2 beds. There are unfortunately no larger rooms available.

Q: I would like to stay an extra night at the hotel. What should I do?
A: All of our programs are sold as a bundled package, so the amount of nights at the hotel cannot be increased.

Q: I only want to stay one night, not two.
A: All of our programs are sold as a bundled package, so the amount of nights at the hotel cannot be reduced. It is not possible to partially refund or cancel specific elements of the bundle.

Q: Will transportation be provided from the hotel to the event?
A: There will be no transportation provided from the hotel to the venue. Please note that it is a 12 minute drive.

Q: I am driving to the hotel. Is there parking available?
A: Parking is not included in your package. The hotel may have limited availability on arrival but this is not guaranteed. Additional charges will apply.

Q: When do I check in and check out of my hotel?
A: Check-in will begin on 20th September and check out will be on 22nd September. We will email you the exact schedule closer to the event.

Q: Is travel to Iowa, Illinois provided?
A: Travel to Iowa is not included in your hotel package.

Q: Is there an airport shuttle provided, to and from the airport and hotel?
A: Yes there is! If you are flying into Iowa, there will be a complimentary shuttle that can take you to and from the airport and the hotel. This will be arranged by the hotel.

Q: Where do I collect my merchandise?
A: Details about how you will receive your merchandise will be emailed to you closer to the event date.

Q: Where do I collect my tickets if I do not have them?
A: Further information specifically related to ticketing will be sent out closer to the event. Please note that your confirmation email is not your ticket.

Q: I purchased these tickets as a gift for someone else and am not attending.
A: All packages are non-transferable and non refundable. For extenuating circumstances, please email us at knotfestvip@superfan.live.

Q: Is it okay to buy Packages from third party vendors like StubHub?
A: Ticket bundles and experiences will not be valid if they have been purchased from any other vendor other than Universe. Tickets and packages will be voided and it is unlikely the 3rd party vendor will issue you with a refund. Please only book your package through Universe.com.

ACCESSIBILITY


Q: Are there accessible options within the Knotfest Travel Program that includes a ticket to the show?
A: Yes! Please ensure you contact us first at knotfestvip@superfan.live before booking your ticket or accommodation travel program.

Q: How do I request accessible seating at Knotfest, Iowa 2024?
A: For ADA accommodation and seating at Knotfest, Iowa 2024, please contact us ahead of your purchase at knotfestvip@superfan.live.

KNOTFEST FRIDAY EXCURSIONS

SLIPKNOT TAKES OVER
THE SLAUGHTERHOUSE

$415 USD + tax & fees
Slipknot takes over The Slaughterhouse in Downtown Des Moines for an unparalleled haunted house experience featuring Slipknot memorabilia and decor.
  • Get led through the twisted corridors of The Slaughterhouse by one of the members of Slipknot*
  • Video recording of your visit through The Slaughterhouse after the event**
  • Dedicated Meet & Greet with a member of Slipknot
  • One Polaroid photo and one professional photo with a member of Slipknot***
  • One piece of exclusive The Slaughterhouse x Slipknot merchandise
  • Pop-up Slipknot merchandise stand featuring exclusive items available for purchase
*Please note that you may be placed in a group with other ticket holders. While we strive to accommodate requests, we cannot guarantee that your entire party will be able to stay together in the same group.
**You will receive an email 3-5 days prior to the event with additional information about when you will receive your video recording.
***One Polaroid and one professional photo per transaction

PURCHASE

TAKE OFF YOUR FACE WITH
CLOWN AT THE HAUNT

$600 USD + tax & fees
Visit the speakeasy at The Haunt to hear an intimate telling of Clown’s tales from the road, featuring stories with a special focus on their 1999 album, and followed by a Q&A session. Age restrictions may apply.
  • Exclusive access to Clown’s ‘Behind the Mask’ story session featuring Slipknot stories with a special focus on their 1999 album, followed by a Q&A session
  • Private listening party of the 1999 album ‘Slipknot’, including a screening of never-before-seen archival video footage from the making of the first album
  • One limited-edition Slipknot-style mask designed and SIGNED by Clown*
  • Premium bar with drinks for purchase featuring Slipknot-themed high quality craft cocktails, wine & beer
  • One premium drink token to redeem at the bar for any beverage on the menu
*No artist participation. Masks will be pre-signed.

KNOTFEST FRIDAY EXCURSIONS
FREQUENTLY ASKED QUESTIONS

SLIPKNOT TAKES OVER THE SLAUGHTERHOUSE

Q: When will I receive information about the excursion?
A: More information about your VIP package will be emailed to you 3-5 days before the event, including the check-in location and schedule.

Q: What happens if I don't hear from you via email?
A: Please check your junk or spam folder first. If you have not received an email 3 days before the event, please contact us at knotfestvip@superfan.live As the purchaser it is your responsibility to let us know if you have not received it from us a few days prior to the event.

Q: Can I bring merchandise to the meet & greet to be autographed?
A: Unfortunately no autograph signings will be permitted in the meet & greet.

Q: How late will the travel excursion go?
A: The travel excursion is to start in the afternoon or evening and will go until late. Exact timings will be confirmed with you in the information mailer you receive 3-5 days prior to the event.

Q: Where will I find the video recording of the Slaughterhouse after the event?
A: You will receive an email 3-5 days after the event with additional information about when you will receive your video recording.

Q: Is travel included in the excursion?
A: Travel is not included in the excursion. You will need to ensure you are at the venue at the time relayed in your information mailer. You will receive this 3-5 days prior to the event.

TAKE OFF YOUR FACE WITH CLOWN AT THE HAUNT

Q: When will I receive information about the excursion?
A: More information about your VIP package will be emailed to you 3-5 days before the event, including the check-in location and schedule.

Q: What happens if I don't hear from you via email?
A: Please check your junk or spam folder first. If you have not received an email 3 days before the event, please contact us at knotfestvip@superfan.live. As the purchaser it is your responsibility to let us know if you have not received it from us a few days prior to the event.

Q: When will I receive the limited-edition Slipknot-style mask designed and SIGNED by Clown?
A: This will be provided to you at the venue – The Haunt, when you arrive!

Q: How late will the travel excursion go?
A: The travel excursion is to start in the afternoon or evening and will go until late. Exact timings will be confirmed with you in the information mailer you receive 3-5 days prior to the event.

Q: Is travel included in the excursion?
A: Travel is not included in the excursion. You will need to ensure you are at the venue at the time relayed in your information mailer. You will receive this 3-5 days prior to the event.

FESTIVAL DATE

Des Moines, IA

Water Works Park

US

September 21, 2024

FESTIVAL VIP PROGRAM
TERMS & CONDITIONS

Packages are open to all ages. All guests, including adults and children of all ages, must have a valid ticket to enter. Guests under 18 must be accompanied by an adult. All package purchasers will be contacted 3-5 days prior to the event date with the event schedule, check-in location, time, and instructions on where to pick up package inclusions. Such information will be sent by knotfestvip@superfan.live to the email address or telephone number provided at the time of purchase. If you have not received this 3 days before the show, please contact us immediately at knotfestvip@superfan.live. VIP ticket purchasers will receive communications to their provided email address before the event, offering them the opportunity to select a merchandise item. By purchasing a package, you 1) consent to receive these communications 2) agree to provide a mailing address if you choose a merchandise item and 3) acknowledge that your customer information, including email addresses and mailing addresses provided for merchandise delivery, will be shared with the artist, tour, promoter, ticketing company, venue, or any other affiliated parties as necessary to fulfill the VIP package inclusions. There will be no partial or full refund given if the ticket holder does not open the email, select a merchandise item, or provide a mailing address. In the event that no additional merchandise choices are made, Superfan reserves the right to make merchandise selections on the ticket holder’s behalf. You must bring a valid photo ID matching the purchaser’s name on this order to the event. Guests who cannot present a photo ID matching the purchaser’s name on the order will be turned away. You may be required to sign a waiver and release of liability. By purchasing a package, you consent to have your photograph taken at the event. These images may appear in a collective album that will be visible by other event attendees. Certain images may be shared by Superfan, the photographer, and/or the artist for promotional purposes. Events, dates, venue location, inclusions, merchandise, package programs, and amenities may vary market-by-market and are subject to change and cancellation at any time. All sales are final. No refunds, exchanges, resales, or transfers will be permitted. All package elements will be rendered invalid if resold or transferred. Please note this offer is not valid if this ticket was purchased via Fan to Fan Resale. The artist, tour promoter, ticketing company, venue and any other affiliated parties reserve the right to sell additional items not currently listed, including but not limited to single day tickets or additional packages, at their sole discretion. The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the guest at the time of purchase which may result in undelivered product. If you have ACCESSIBLE needs: please email knotfestvip@superfan.live as soon as you have placed your order, and we will do our best to accommodate your needs based on availability at the venue. By purchasing this package, you consent to receive promotional and marketing email and SMS from Superfan. You may opt-out of such promotional and marketing messaging at any time. Follow Superfan on Instagram @wearesuper.co

KNOTFEST ESSENTIALS KIT
‍TERMS & CONDITIONS

Knotfest Essentials Kit purchasers will receive communications to their provided email address before the event, offering them the opportunity to select additional merchandise items. By purchasing a package, you 1) consent to receive these communications 2) agree to provide a mailing address if you choose a merchandise item and 3) acknowledge that your customer information, including email addresses and mailing addresses provided for merchandise delivery, will be shared with the artist, tour, promoter, ticketing company, venue, or any other affiliated parties as necessary to fulfill your order. There will be no partial or full refund given if the purchaser does not open Superfan’s email, select a merchandise item, or provide a mailing address. In the event that no additional merchandise choices are made, Superfan reserves the right to make merchandise selections on the purchaser’s behalf. For any other inquiries, please contact us at knotfestvip@superfan.live.

TRAVEL PROGRAM
TERMS & CONDITIONS

Packages are open to all ages. Guests under 18 must be accompanied by an adult. All package purchasers will be contacted 3-5 days prior to the event date with the event schedule, check-in location, time and instructions on where to pick up package inclusions. Such information will be sent by knotfestvip@superfan.live to the email address or telephone number provided at the time of purchase. If you have not received this 3 days before the show, please contact us immediately. Merchandise items included in your package will be available for pickup at the venue the day of the show at the designated VIP check in location (or other designated location). All merchandise must be collected onsite and will not be mailed if you do not check in. If you need to add an alternate pick up name, please contact knotfestvip@superfan.live within 10 days of purchase. You must bring a valid photo ID matching the purchaser’s name on this order to the event. Guests who cannot present a photo ID matching the purchaser’s name on the order will be turned away. You may be required to sign a waiver and release of liability. By purchasing a package, you consent to have your photograph taken at the event. These images may appear in a collective album that will be visible by other event attendees. Certain images may be shared by Superfan, the photographer, and/or the artist for promotional purposes. Events, dates, venue location, inclusions, merchandise, package programs, and amenities may vary market-by-market and are subject to change and cancellation at any time. All sales are final. No refunds, exchanges, resales, or transfers will be permitted. All package elements will be rendered invalid if resold or transferred. Please note this offer is not valid if this ticket was purchased via Fan to Fan Resale. The artist, tour promoter, ticketing company, venue and any other affiliated parties reserve the right to sell additional items not currently listed, including but not limited to single day tickets or additional packages, at their sole discretion. The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the guest at the time of purchase which may result in undelivered product. If you have ACCESSIBLE needs: please email knotfestvip@superfan.live as soon as you have placed your order, and we will do our best to accommodate your needs based on availability at the venue. By purchasing this package, you consent to receive promotional and marketing email and SMS from Superfan. You may opt-out of such promotional and marketing messaging at any time. Follow Superfan on Instagram @wearesuper.co.All hotel reservations are non-refundable. Superfan will make its best efforts to accommodate name changes in accordance to the hotel policies, but cannot guarantee them. Please contact knotfestvip@superfan.live. If in the event Superfan is unable to supply the original accommodation as stated at the time of the booking, alternative Hotel accommodation at the same standard or above will be given. In the unlikely event Superfan is unable to supply an alternative Hotel at a same or higher standard than originally booked, then a partial refund will be offered reflecting the difference in value of the accommodation. You are responsible for ensuring that you adhere to instructions provided by Superfan in respect to your Hotel Policies, including check-in, arrival, and check-out times. Superfan cannot be liable for any loss or expense suffered by guests because of their late arrival or failure to adhere to procedure provided in accordance with Hotel check-in/arrival instructions if applicable. If you are a non-US resident, you and the other members of your party may be required to provide Passport or approved identification at the Hotel check-in. Hotel accommodation is sold either with or without breakfast and this is clearly stated on the Hotel Booking Information and confirmation. All additional items are the sole responsibility of the purchaser and must be settled directly with the Hotel.  You will be required to provide a credit card on arrival at the Hotel to cover any damages, room service and mini-bar purchases. Anyone who cannot provide this may be denied check-in. Superfan advises all Hotel package customers to carry adequate travel insurance. In respect of event cancellation or major event disruption (not including war, terrorism, or acts of god) Superfan will offer a refund, partial refund, or adequate compensation for the event ticket, packaged items, and accommodations. Compensation cannot be offered for other expenses incurred by the purchaser. Superfan can accept no responsibility or offer refunds or compensation in respect to the purchasers and / or their party’s rejection from the Hotel, Venue, or other package activities if their behavior was deemed as dangerous to themselves or other guests, or socially (or otherwise) unacceptable. In the event of a change of show date or show cancellation, the ticket and experience portion of the package is fully exchangeable to the new date or fully refundable. The hotel portion of the booking is fully dependent on the contractual obligations between Superfan and the Hotel operator. In certain instances, Hotels will be partially refundable, or non-refundable. In no instance will Superfan keep any portion of the package holders’ finances if a refund, in partial or full, is authorized and issued by the Hotel partner. 

FRIDAY EXCURSIONS
TERMS & CONDITIONS

Packages are open to all ages. Guests under 18 must be accompanied by an adult. All package purchasers will be contacted 3-5 days prior to the event date with the event schedule, check-in location, time and instructions on where to pick up package inclusions. Such information will be sent by knotfestvip@superfan.live to the email address or telephone number provided at the time of purchase. If you have not received this 3 days before the show, please contact us immediately at knotfestvip@superfan.live. Merchandise items included in your package will be available for pickup at the venue the day of the show at the designated VIP check in location (or other designated location). All merchandise must be collected onsite on the day of the show and will not be mailed if you do not check in. If you need to add an alternate pick up name, please contact knotfestvip@superfan.live within 10 days of purchase. You must bring a valid photo ID matching the purchaser’s name on this order to the event. Guests who cannot present a photo ID matching the purchaser’s name on the order will be turned away. You may be required to sign a waiver and release of liability. By purchasing a package, you consent to have your photograph taken at the event. These images may appear in a collective album that will be visible by other event attendees. Certain images may be shared by Superfan, the photographer, and/or the artist for promotional purposes. Events, dates, venue location, inclusions, merchandise, package programs, and amenities may vary market-by-market and are subject to change and cancellation at any time. All sales are final. No refunds, exchanges, resales, or transfers will be permitted. All package elements will be rendered invalid if resold or transferred. Please note this offer is not valid if this ticket was purchased via Fan to Fan Resale. The artist, tour promoter, ticketing company, venue and any other affiliated parties reserve the right to sell additional items not currently listed, including but not limited to single day tickets or additional packages, at their sole discretion. The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the guest at the time of purchase which may result in undelivered product. If you have ACCESSIBLE needs: please email knotfestvip@superfan.live as soon as you have placed your order, and we will do our best to accommodate your needs based on availability at the venue. By purchasing this package, you consent to receive promotional and marketing email and SMS from Superfan. You may opt-out of such promotional and marketing messaging at any time. Follow Superfan on Instagram @wearesuper.co