TERMS & CONDITIONS

Packages are open to all ages. In certain markets, guests under certain ages must be accompanied by an adult - please refer to your venue's policy. All package purchasers will be contacted 3-5 days prior to the event date with the event schedule, check-in location, time, and instructions on where to pick up package inclusions. Such information will be sent by the promoter to the e-mail address or telephone number provided at the time of purchase. If you have not received this 3 days before the show, please contact us immediately at vip@superfan.live. VIP ticket purchasers will receive communications to their provided email address before the event, offering them the opportunity to select a merchandise item. If VIP merchandise is distributed the day of the show, you will pick up your package at the designated VIP check-in location (or other designated location). If VIP merchandise is distributed the day of the show, merchandise must be collected onsite the day of the show only. If VIP merchandise is sent via mail, you will be contacted via email in order to select your merchandise in advance. By purchasing a package, you 1) consent to receive these communications 2) agree to provide a mailing address if you choose a merchandise item and 3) acknowledge that your customer information, including email addresses and mailing addresses provided for merchandise delivery, will be shared with the artist, tour, promoter, ticketing company, venue, or any other affiliated parties as necessary to fulfill the VIP package inclusions. There will be no partial or full refund given if the ticket holder does not open Superfan’s email, select a merchandise item, or provide a mailing address within the specified timeframe. You must bring a valid photo ID matching the purchaser’s name on this order to the event. Guests who cannot present a photo ID matching the purchaser’s name on the order will be turned away. You may be required to sign a waiver and release of liability. By purchasing a package, you consent to have your photograph taken at the event. These images may appear in a collective album that will be visible by other event attendees. Certain images may be shared by Superfan, the photographer, and/or the artist for promotional purposes. Events, dates, venue location, inclusions, merchandise, package programs, and amenities may vary market-by-market and are subject to change and cancellation at any time. All sales are final. No refunds, exchanges, resales, or transfers will be permitted. All package elements will be rendered invalid if resold or transferred. Please note this offer is not valid if this ticket was purchased via Fan-to-Fan Resale. Partial attendance at a single day event or multiple-day event is not eligible for a refund. The artist, tour promoter, ticketing company, venue and any other affiliated parties reserve the right to sell additional items not currently listed, including but not limited to single day tickets or additional packages, at their sole discretion. The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the guest at the time of purchase which may result in undelivered product. If you have ACCESSIBLE needs: please email vip@superfan.live as soon as you have placed your order, and we will do our best to accommodate your needs based on availability at the venue. Follow Superfan on Instagram @wearesuper.co