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VIP EXPERIENCES
THE "ALWAYS ALRIGHT"
VIP EXPERIENCE
- One Premium Reserved Ticket in Rows 1–5 OR One GA Pit Ticket in Front of the Stage with Early Entry*
- Autographed, Limited-Edition Show Poster signed by Alabama Shakes
- VIP-Exclusive Alabama Shakes Merchandise Item
- Early Venue Access for Crowd-Free Shopping at a Dedicated Merchandise Stand
- Commemorative VIP Laminate & Lanyard
- Priority Check-In
- Dedicated Event Host
*Reserved or standing ticket selection subject to venue availability.
THE "SOUND AND COLOR"
VIP PACKAGE
- One Premium Reserved Ticket in Rows 6–20 OR One GA Pit Ticket in Front of the Stage with Early Entry*
- Limited-Edition Show Poster signed by Alabama Shakes
- VIP-Exclusive Alabama Shakes Merchandise Item
- Early Venue Access for Crowd-Free Shopping at a Dedicated Merchandise Stand
- Commemorative VIP Laminate & Lanyard
- Priority Check-In
- Dedicated Event Host
*Reserved or standing ticket selection subject to venue availability.
THE "SOUND AND COLOR"
VIP PACKAGE
- One Premium Reserved Ticket in Rows 6–20 OR One GA Pit Ticket in Front of the Stage with Early Entry*
- Limited-Edition Show Poster
- VIP-Exclusive Alabama Shakes Merchandise Item
- Early Venue Access for Crowd-Free Shopping at a Dedicated Merchandise Stand
- Commemorative VIP Laminate & Lanyard
- Priority Check-In
- Dedicated Event Host
*Reserved or standing ticket selection subject to venue availability.
FREQUENTLY ASKED QUESTIONS
MERCHANDISE
Q: When will I receive my merchandise?
A: All merchandise will be distributed at check-in on the day of the show.
Q: Where can I keep my merchandise during the show?
A: We do not have any storage for guest merchandise. You’ll need to keep your items with you, and we recommend doing so at your discretion. We are not liable for any misplaced product.
TICKETING
Q: How do I get my tickets?
A: Tickets to the show will all be mobile unless otherwise specified.
Q: Do the Alabama Shakes VIP Packages offer accessible seating?
A: Accessible seating varies from venue to venue. If you would like to inquire about accessible seating as part of a VIP package program, please reach out to us at the time of purchase.
Q: Is there a minimum age requirement for the Alabama Shakes VIP Packages?
A: All minors under the age of 18 must be accompanied by a ticket-holding adult for the VIP Packages. Most concerts are open to all ages, but age policies vary by venue. Refer to the ticketing company or venue website for age restrictions for each concert.Please note if a minor holds a VIP package and their accompanying adult does not have a package in the same tier, the adult will not have access to the benefits of the VIP Package.
Q: Can I sell my VIP Package tickets?
A: No, unfortunately VIP Package tickets cannot be resold. Tickets that have been resold will not be valid.
Q: How do I transfer my package to a friend?
A: All VIP Packages are non-transferable and non-refundable. For extenuating circumstances, please contact customer support at vip@superfan.live.
Q: Can I refund my package if I change my mind about going to the show?
A: Unfortunately, all packages are non-refundable. Please refer to the Purchase Policy for complete details.
GENERAL
Q: Is there a bag policy?
A: Bag policies vary from market to market. Please check your venue’s website for more information about their bag policies.
Q: Does my VIP Package give me access to everything backstage?
A: There will be no backstage access with any of the Alabama Shakes VIP Packages.
Q: Can I meet Alabama Shakes?
A: No, there is no artist interaction in any of the VIP Experiences.
Q: Is parking included?
A: None of the VIP Package packages include parking.
Q: When will I receive information about check-in?
A: More information about your VIP Package will be emailed to you 3-5 days before the event, including the check-in location and schedule.
Q: Can I bring my own camera?
A: Yes, standard point-and-shoot cameras and camera phones are acceptable during the concert. However, professional cameras with detachable lenses will not be permitted. Personal cameras will not be permitted on the behind-the-scenes tour.
Q: This FAQ does not answer my question. How can I get in contact with you?
For additional inquiries, you can reach us via the following email address vip@superfan.live. We would be happy to assist you!