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ENHANCED EXPERIENCES
Thank you for your interest in Metallica’s Enhanced Experiences! Please note that policies differ between the “I Disappear” Tickets, "Lux Æterna" Private Platform Experiences, and the Enhanced Experiences.
MERCHANDISE
Q: When will I receive my merchandise?
A: All merchandise will be distributed at check-in on the day of the first show!
Q: Where can I keep my merchandise during the show?
A: We do not have any storage for guest merchandise. You will need to keep merchandise on your person, or leave it at your seat at your own discretion. We are not liable for any misplaced product.
TICKETING
Q: How do I get my tickets?
A: Tickets to the show will all be mobile unless otherwise specified.
Q: Do the Metallica Enhanced Experiences offer accessible seating?
A: Accessible seating varies from venue to venue. If you would like to inquire about accessible seating as part of an Enhanced Experience program, please reach out to us at the time of purchase.
Q: Is there a minimum age requirement for the Metallica Enhanced Experiences?
A: All minors under the age of 18 must be accompanied by a ticket-holding adult for the Enhanced Experiences. Most concerts are open to all ages, but age policies vary by venue. Please refer to the ticketing company or venue website for age restrictions for each concert.
In order for both a minor and their guardian to enjoy the same benefits of an Enhanced Experience, they must each purchase the same package tier. Please note that if a minor has a "Nothing Else Matters" Snake Pit Experience, their adult guardian must purchase a "Moth Into Flame" Snake Pit Experience package to access both the Black Box Lounge and Snake Pit. While the minor can attend the backstage tour and meet & greet without their adult guardian, the guardian will not be allowed to accompany the minor for these activities. Conversely, if the adult participates in the meet & greet or backstage tour, the minor will need to remain in the Black Box Lounge during those events.
Q: Can I sell my Enhanced Experience tickets?
A: No, unfortunately Enhanced Experience tickets cannot be resold. Tickets that have been resold will not be valid.
Q: Is there a ticket purchase limit?
A: Yes, but there are different limits for each market.
For all Australia/New Zealand presales, purchase limits are FOUR (4) tickets. For general on-sales, purchases are limited to SIX (6) tickets in Australia and New Zealand, except for any of the “Snake Pit” Enhanced Experiences (“Nothing Else Matters” and “Moth Into Flame” where the limit is TWO (2) for both the pre-sale and general on-sale.
For all US/Canada presales, purchase limits are FOUR (4) tickets. For general on-sales, purchases are limited to SIX (6) tickets in the USA and Canada, except for any of the “Snake Pit” Enhanced Experiences (“Nothing Else Matters”, “Moth Into Flame” and Snake Pit Packages), where the limit is FOUR (4) for both the pre-sale and general on-sale.
Q: How do I transfer my package to a friend?
A: All Enhanced Experiences are non-transferable and non-refundable. For extenuating circumstances, please contact customer support.
TICKETING (TWO-SHOW EVENTS)
Q: Will single-day tickets be available for two-day shows?
A: At this time, in all cities with two shows, all Enhanced Experience packages will only be available as two-show packages. As of January 17th, 2025, any remaining packages will be available as single-show packages. Please note that there is no inventory being set aside for the switch from two-day to single-day packages. If a package is sold out prior to January 17th, then there will be no single-show packages in that tier available for that date.
Q: If I buy a ticket for a two-show experience, can I go to the first one and give my ticket to a friend for the other one?
A: No. Enhanced Experience tickets are non-transferable. We will require you to present identification on the day-of-show in order to access your package benefits.
GENERAL
Q: Is there any COVID protocol?
A: Health and safety guidelines vary from market to market. Please check your venue’s website for more information about their policies. If you are attending the “Nothing Else Matters” Enhanced Experience, you may be required to take a Covid test, which will be administered on site.
Q: Is there a bag policy?
A: Bag policies vary from market to market. Please check your venue’s website for more information about their bag policies.
Q: What is the “Black Box” pre-show lounge?
A: The “Black Box” pre-show lounge is the site of the official pre-show party, exclusive to select Enhanced Experience customers only. Access to the lounge includes THREE (3) complimentary drinks as well as appetizers and bar snacks. You will be sent more information about the location of the pre-show lounge prior to the event!
Q: Can I bring merchandise to the meet & greet to be autographed?
A: Unfortunately the band is unable to autograph items.
Q: Does my Enhanced Experience give me access to everything backstage?
A: There will be no backstage access outside of the “Nothing Else Matters” meet and greet. That backstage access will be led by a Metallica crew member.
Q: What is the Snake Pit?
A: The Snake Pit is an exclusive standing section built inside the middle of the stage, providing a 360-viewing experience of the show.
Q: Is parking included?
A: None of the Enhanced Experience packages include parking.
Q: When will I receive information about check-in?
A: More information about your Enhanced Experience will be emailed to you 5-7 days before the event, including the check-in location and schedule.
Q: Can I bring my own camera?
A: Yes, standard point-and-shoot cameras and camera phones are acceptable during the concert. However, professional cameras with detachable lenses will not be permitted.
Personal cameras will not be permitted backstage or during the production tour. There will be a tour photographer that will take a group photo, and we will email you a digital copy shortly after the concert.
Q: This FAQ does not answer my question. How can I get in contact with you?
For additional inquiries, you can reach us via the following email address. We would be happy to assist you!
"I DISAPPEAR" TICKETS
Thank you for your interest in Metallica’s "I Disappear" Tickets! Please note that policies differ between the “I Disappear” Tickets, "Lux Æterna" Private Platform Experiences, and the Enhanced Experiences.
GENERAL
Q: What does the “I Disappear” Ticket include?
A: By purchasing an “I Disappear” Ticket, you will have General Admission access to any and every show of your choosing for the dates and territories granted by your selected package. You will have early entry access - this will allow you to enter the venue ahead of the standard General Admission entry, after the Enhanced Experience customers with early entry. Please note that Snake Pit access is only available through Enhanced Experience packages and is not included as part of your “I Disappear” Ticket.
Q: Can I use my “I Disappear” Ticket to attend any Metallica concert?
A: No. The “I Disappear” North America 2025 Ticket is valid only for Metallica tour dates announced on September 19th, 2024. The “I Disappear” Australia/New Zealand 2025 Ticket is valid only for Metallica tour dates announced on 24 October 2024. The “I Disappear” Ticket may not be used for festivals, promotional shows, or benefit concerts (including the Helping Hands Benefit Concert), as well as any other Metallica appearance not included in the M72 World Tour dates announced on September 19th, 2024 for North America, and 24 October 2024 for Australia & New Zealand.
Q: Will “I Disappear” ticket holders have the first chance to access early entry to the concert?
A: No. Enhanced Experience customers with early entry packages will have the first chance to access the concert. “I Disappear” ticket holders will be allowed entry after Enhanced Experience ticket holders. Both groups will have early access before general ticket holders.
Q: When will I be able to personalize my laminate?
A: Photo submissions will be requested within 90 days of the first show of the tour. I Disappear tickets purchased within 60 days of the first show date will not receive a personalized laminate. Instead, a generic laminate will be provided. Names cannot be changed once the I Disappear ticket has been purchased.
Q: How will I receive my “I Disappear” personalized laminate?
A: Your “I Disappear” personalized metal laminate will be available for pickup at the first show you attend on the tour.
Q: I have lost my laminate, what should I do?
A: Your personalized laminate can only be issued to you once and cannot be replaced. You can still collect your tickets using a valid photo ID.
Q: Can my personalized laminate or tickets be shipped to me?
A: No, your laminate will be given to you at the first show you attend. Laminates must be collected in person, by the named ticket holder at the first show attended. Tickets must be collected prior to each show reserved.
Q: Is there a purchase limit?
A: Yes, “I Disappear” Tickets are capped at TWO (2) tickets per purchaser. If you purchase two “I Disappear” Tickets, you will receive two laminates. One laminate will be in the name of the purchaser, and one will be in the name of whomever you choose to assign it to at the time of purchase. Once assigned, the name and photo cannot be changed.
Q: How do I reserve my spot at shows and get my tickets?
A: As the tour approaches, we will contact you via email to see what events you would like to attend. You will have up to ten (10) days before a show to reserve your spot. Once reservations are made, your tickets will be available to collect at the check in location, specified in the pre show mailer, sent 3-5 days pre show. Guests without reservations will be denied entry at the door.
Q: When will I receive more information about the shows I have reserved tickets for?
A: Once you have reserved your tickets for a show, an email will be sent to you to confirm your attendance and detail times, locations and venue specific information like bag policies and security information. This can be expected 3-5 days prior to each show you select to attend. If you have not received the pre show mailer and your show is less than 3 days away, please contact MET.DISAPPEAR@SUPERFAN.LIVE
Q: Can I bring my own camera?
A: Yes, standard point-and-shoot cameras and camera phones are acceptable during the concert. However, professional cameras with detachable lenses will not be permitted.
Q: Is there a bag policy?
A: Bag policies vary from venue to venue. Information and details regarding each venue's bag and security policy will be sent to you 3-5 days before each show you reserve.
Q: Can someone else use my “I Disappear” Ticket?
A: No, the “I Disappear” Ticket is strictly non-transferable and if resold will be revoked. You will be asked to present valid identification at entry to verify that your legal name matches the name engraved on your metal laminate.
Q: Is parking included?
A: No parking is included.
Q: This FAQ does not answer my question. How can I get in contact with you?
A: For additional inquiries, you can reach us via email at MET.DISAPPEAR@SUPERFAN.LIVE
"LUX ÆTERNA" PLATFORM
Thank you for your interest in Metallica’s "Lux Æterna" Private Platform Experiences! Please note that policies differ between the “I Disappear” Tickets, "Lux Æterna" Private Platform Experiences, and the Enhanced Experiences.
GENERAL
Q: What’s included in the “Lux Æterna” Private Platform Experience?
A: This exclusive viewing platform offers an incredible view from the stadium floor, and is private for just you and up to seven (7) additional guests (8 person max). The platform includes complimentary beer and water served from a YETI cooler (please note: cooler is for serving drinks only and cannot be taken home), one limited edition Metallica x YETI drinkware item for every member of your group, plus a M72 World Tour branded folding chair for you to take home (8 chair max). Guests will also have access to the official “Black Box” pre-show lounge.
Q: What is the private viewing platform?
A: This is a raised platform at the base of a production tower encircling the stage on the stadium floor. Less than 75 feet from the stage, this is the best viewing opportunity of the concert provided in the entire stadium. The viewing platform also provides easy access to the GA standing area.
Q: How many people can come on the platform?
A: The platform can host up to eight (8) guests.
Q: Is there seating on the viewing platform?
A: Yes! Seating will be provided for all eight (8) guests.
Q: How long will we have access to the platform for?
A: You will have access to the platform from the time doors open up until the end of the show, however you will be required to leave the platform during part of the set to allow for production elements to take place for a duration of approximately 3-5 minutes. During this time you will be able to enjoy the show from the general admission standing area. Our team will personally notify you when you need to vacate the platform and will let you know when it is safe to return.
Q: What is the “Black Box” pre-show lounge?
A: The “Black Box” pre-show lounge is the site of the official pre-show party, exclusive to select Enhanced Experience customers only. Access to the lounge includes THREE (3) complimentary drinks as well as appetizers and bar snacks. You will be sent more information about the location of the pre-show lounge prior to the event!
Q: What drinks will be in the beverage cooler?
A: The cooler will be pre-stocked with beer and water before your arrival, and will contain two (2) beverages per person (16 total). Beverages vary depending on market and local restrictions. Please note that all drinks must be poured, as no glass or aluminum is permitted on the platform for safety.
Q: Is parking included?
A: None of the Enhanced Experience packages include parking.
Q: Is there a minimum age requirement for the “Lux Æterna” Private Platform Experience?
A: All minors under the age of 18 must be accompanied by a ticket-holding adult for Enhanced Experiences. Most concerts are open to all ages, but age policies vary with each venue. Please refer to the venue website for age restrictions for each concert.
Q: Are tickets to the show included in the “Lux Æterna” Private Platform Experience?
A: Yes! This package includes tickets with access to the viewing platform and the general admission floor. Please note that Snake Pit access is not included.
Q: When will I receive more information about the show I am attending?
A: Detailed information regarding check-in times, locations and venue specific information like bag policies and security information can be expected via email, 3-5 days prior to each you are attending. If you have not received the pre show mailer and your show is less than 3 days away, please contact MET.DISAPPEAR@SUPERFAN.LIVE
Q: How do I get my tickets for entry?
A: After a purchase is completed you will receive a booking confirmation email which will be used to collect your tickets alongside the purchaser's photo ID. Your tickets for entry will be distributed the day of the show at Enhanced Experience check-in (not at venue box office will call).
Q: When will I receive my merchandise?
A: Your limited edition Metallica x YETI drinkware items will be distributed at check-in on the day of show. Your M72 World Tour branded folding chairs will be on your platform to use during the show, which you will be able to take home after the show. Please note that any merchandise not brought home by guests cannot be shipped after the event. Each “Lux Æterna” Private Platform includes one (1) limited edition Metallica x YETI drinkware item and one (1) M72 World Tour branded folding chair per guest with a maximum of eight (8) each per package purchased.
Q: Where can I keep my merchandise during the show?
A: We do not have any storage for guest merchandise. You will need to keep merchandise on your person, or leave it at your seat at your own discretion. We are not liable for any misplaced product.
Q: Can merchandise be shipped to me?
A: No, all merchandise associated with the package must be collected on the show date. Merchandise will not be shipped under any circumstances.
Q: Does the “Lux Æterna” Private Platform offer accessible seating?
A: If you would like to inquire about accessible seating as part of an Enhanced Experience program, please reach out to us once you have completed your purchase at MET.EE.NA@SUPERFAN.LIVE
Q: Can I sell my “Lux Æterna” Private Platform Experience tickets?
A: No, unfortunately Enhanced Experience tickets cannot be resold. Tickets that have been resold will not be valid.
Q: Will single-day “Lux Æterna” Private Platform Experience be available for two-day shows?
A: At this time, in all cities with two shows, all “Lux Æterna” Private Platform Experience packages will only be available as two-show packages. As of January 17th, 2025, any remaining packages will be available as single-show packages. Please note that there is no inventory being set aside for the switch from two-day to single-day packages. If a package is sold out prior to January 17th, then there will be no single-show packages available for that date.
Q: Can different people attend on the first and second night of the two-day shows?
A: Yes! The group host must remain the same, but the additional group guests can differ between the two event shows. Please note, only one (1) Metallica x YETI drinkware item & one (1) M72 World Tour branded folding chair per guest is included in your package, with a maximum of eight (8) each. Additional merchandise will not be provided for purchasers returning with different guests for 2-day packages.
Q: Can I bring my own camera?
A: Yes, standard point-and-shoot cameras and camera phones are acceptable during the concert. However, professional cameras with detachable lenses will not be permitted.
Q: Is there a purchasing limit for this package?
A: Yes, the limit is one package per customer. Each package includes tickets for up to seven (7) guests + the purchaser. Eight (8) attendees per day will be permitted entry, including the host.
Q: How do I transfer my package to a friend?
A: All Enhanced Experiences are non-transferable and non-refundable. For extenuating circumstances, please email MET.EE.NA@SUPERFAN.LIVE.
Q: Can I refund my package if I change my mind about going to the show?
A: Unfortunately, all packages are non-refundable. Please refer to the terms & conditions for more details.
Q: When will I receive information about check-in?
A: More information about your Enhanced Experience will be emailed to you 3-5 days before the event, including the check-in location and schedule.
Q: This FAQ does not answer my question. How can I get in contact with you?
A: For additional inquiries, you can reach us by emailing us at MET.EE.NA@SUPERFAN.LIVE.
